Mastering  Difficult Conversations:

9 steps to realizing your courage eBook

Effective communication is the foundation of successful personal and professional relationships. Mastering the art of difficult conversations in the workplace can mean the difference between resolving conflicts and allowing them to fester, between fostering a positive work environment and allowing tensions to rise. This guide is intended to provide you with the knowledge and tools you need to navigate and excel in difficult workplace conversations.

Difficult conversations can cover a wide range of topics, from dealing with performance issues and providing constructive feedback to resolving interpersonal conflicts and discussing sensitive topics such as discrimination or harassment. Whatever the situation, the key to success is personal readiness—both emotionally and practically